Dior Phone Numbers and Emails

Toll-Free Number:

  • (800) 929-3467
    USA
Send Message

Customer Service:

  • (877) 903-4671
    USA
  • +61 180 031 8240
    AUS/NZ
  • +3 314 073 7373
    France
  • +85 280 096 9886
    Hong Kong
  • +8 532 875 1860
    Macau
  • +651 800 415 9990
    Singapore
  • +44 207 172 0172
    UK
  • +44 207 216 0216
    UK

Dior Emails:

Customer Service
Europe
Legal
GDPR Inquiries, Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Dior Customer Service?

Most Popular Number:

(800) 929-3467
USA
Total calls: 59 Issues resolved: 3 Last call: Mar 19, 2024

What Is the Dior Customer Service Phone Number?

Dior is a global brand, and no wonder the company has Dior customer service numbers that vary from one country to the other. For customers in the USA, the toll-free number to contact Dior is 1-800-929-3467. You can also use another phone number to seek help from Dior customer support by dialing 1-877-903-4671. For avid customers from Australia and New Zealand, the widely used Dior phone number is +61-180-031-8240. If you are from France- the fashion capital of the world, contact Dior support at +3-314-073-7373. Lastly, for UK-based customers, Dior phone number is +44 (0)207-216-0216.

Can I Email Dior Customer Support?

Customers can report any complaint or share their feedback by writing an email addressed to Dior customer service email. For customers in Europe, the Dior email address to use is contactdioreu@dior.com. However, customers from else can use another Dior email address, which is contactdior@dior.com. There is an alternative to submit a contact form available on Dior's website. To do so, click on Contact on the official website and choose whether you want to get in touch with the Christian Dior Couture or Parfums Christian Dior. Once you decide, you are directed to a contact form on the new webpage. Please fill out the form with the necessary details and submit it. Once the Dior customer service team reviews it, one of the representatives will get back to you with the solution to your problem.

What Are Dior Customer Support Business Hours?

Dior ambassadors have been trained to help customers experience seamless services at the House of Dior or discover its products. This service can be enhanced if you contact the support team during Dior customer service hours. The service hours at the Dior corporate office start at 10:00 AM and end at 10:00 PM EST, Monday through Saturday. On Saturday, the business hours are reduced by four hours. But you can contact the support team at your convenience between 11:00 AM and 7:00 PM EST.

How Do I Contact Dior Online via Live Chat?

At present, there is no Dior live chat feature that this global brand offers. However, Dior has ensured customers can contact the support team via other modes of communication without any hassle. Instead of Dior chat online features, customers can pick up the phone and dial the respective phone numbers to talk to the experts for the country they are located in. There is an alternative to writing an email and waiting for a response from the Dior customer support team. Lastly, customers can always fill out the Contact Us form if the other methods are unreachable.

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Contact Information

Dior Website:

Dior Help Center:

Corporate Office Address:

Christian Dior SE
30 avenue Montaigne
Paris, Paris 75008
France

Other Info (opening hours):

Locations:

Australia

Suite 10.02, 75 Castlereagh Street,

Sydney NSW 2000

New-Zealand

203 Manukau Road,

Epsom, Auckland, New Zealand

Singapore

PTE 391B Orchard Road #12-03

Ngee Ann City Tower B

238874 Singapore

Hong Kong

36/F The Lee Gardens

33 Hysan Avenue,

Causeway Bay, Hong Kong

Thailand

591 Unit 2103, 21F UBC ll,

Sukhumvit Road, North Klongton,

Wattana, Bangkok 10110

Vietnam

#1305, Level 13,

Tung Shing Square Building,

2 Ngo Quyen, Ly Thai To Ward,

Hoan Kiem District, Hanoi, Vietnam

Malaysia

Sdn Bhd, Office 3,

Muse Floor, Starhill Gallery,

181 Jalan Bukit Bintang

55100 Kuala Lumpur

Macau

Avenida Comercial EDF.

Finance and IT Centre of Macau,

7/F Unit I, Macau

More contact details

Fax:

+33 (0)1 40 73 73 74

Dior Customer Service Reviews

1.2 / 5
Bad
Lauri R Tkn
Unfair policies
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

I am a platinum beauty customer. Or I should say "was".

Problem I was having my orders sent to my office. That is a huge no-no. Since then they have banned me from buying directly from the website. No explanation.

When I call I am told I should shop from their vendors. Turns out they only service residential addresses. I was willing to remove my work address but that did not make a difference. They banned me for shopping and spending money on their website.

I had spent a considerable amount of money only to be treated like low class *** Honestly it is hurtful. Excellent product great packaging lousy customer service.

Read full review
Bener D
Exchange
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I ordered a perfume from the Dior, I actually made a mistake and ordered the wrong product. Within 30 minutes i called to change my order, answer is i have to wait to receive my product then i can return it.

Now i received the product, trying to call its straight going to the voicemail after 3 transfers to the perfume department.

Website is not working. This is terrible, have no help from the customer service when i called.
What i understand as a consumer, you guys don't care at all, Why do i have to try for hours to reach out to you, this is your job to be available.
Apparently i wont be using your services or products again

Read full review

Summary of Dior Customer Service Calls

84 TOTAL
CALLS
01:00 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dior?

Shipping and Delivery Question:

  • “JOIN24 code was not applied to my first order of $200 today as stated in my welcome text message. If I don't get the add ins related to Join24 in my order please I want to cancel the order immediately.”
  • “Item not delivered”
  • “Package”

Request for Information Question:

  • “To repair Dior Sunglasses I need hinge blacksuit r21 can I get the order here”
  • “About my package”
  • “Looking for a certain lip stick”

Return/ Replace Question:

  • “I recently purchased a handbag from Paris. FR Paris Champs Élysées.127 avenue des champs Élysées. Upon returning home (Toronto) I discovered the chain to the purse is broken, I looks like missing one buckle, looks like a factory defect. Can I get”
  • “Return”
  • “Exchange”

Product/ Service Question:

  • “Damage products”
  • “Material damage”
  • “Want to know the new product number/name for Diorskin concealer 002 Beige”

Payments and Charges Question:

  • “Billing”
  • “My payment won't go through.”

Website/ Application Question:

  • “Website trouble”

Refund Question:

  • “Refund”

Employment Question:

  • “Sir, This is with reference to your advertisement for the post of Tailor in your organisation (job location San Francisco) I have been trying to mail you my resume for the same bu the link on your website does not seem to be working, hence I request”

Other Question:

  • “Orden”
  • “Foundation”
  • “To repair Dior Sunglasses”

About

Summary

Dior is a world’s leading brand of luxury clothing, accessories, and perfumes that was founded in 1946. Today, the luxury goods company is managed by Bernard Arnaut. The label offers premium prêt-a-porter clothing, make up, footwear, bags and watches etc. Dior’s first collection saw the world in 1947 in Paris. Christian Dior Perfumes product line presents famous Miss Dior, Fahrenheit, J’adore, Hypnotic Poison and many other iconic labels. Originated in France, Dior’s worldwide expansion began in 1949 with its very first boutique opening the doors in New York City.

Dior reviews and complaints

Dior is ranked 83 out of 360 in Fashion category

Area Served

USA

Payment Methods

MasterCard

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